For wellness, fitness and hospitality places ready to grow their community
Customer Experience · Community · Operations
Let your place and your community grow
When you started your place, it was easier to control everything.
But the more clients and interest you have, the harder it is to keep the same quality of service.
Small things get missed or left half-done, and there’s less and less time for new ideas and for.. your own life.
Client expectations are rising, too!
You see it all, but you can’t do more on your own.
Many places built from passion reach this point. It’s time to act.
I take responsibility for your operations, guests and community, so your place runs in an organised way and your clients want to stay longer.
GROW Model
From an owner who can’t do more on their own, to a place that keeps growing with its community
G
Get clarity
Standards
Clear processes and standards are the base for growing your business. Everyone knows what to do, when and how.
R
Run with consistency
Day-to-day operations
One person coordinates your team, guests and suppliers. Things get done, without you chasing them.
O
On-site experience
Events & retreats
Single point of contact for participants, partners and your team. Clear communication and personal follow-up.
W
Win together
Community
Guests who return, stay longer and become ambassadors. Relationships built on trust and human connections.
Create experiences people remember.
Grow a community people come back to.
With the passion for people
Experience & Community Manager
Health, growth and wellbeing have been key values in my life for over 20 years. Visiting hundreds of places in this industry, I’ve seen that people stay loyal to places where they personally feel good, regardless of price or service.
I believe the human side of a place is its biggest differentiator, now and in the future, because human emotions and relationships don’t follow trends.
But business is business. To run consistently, a place needs the right structure and someone to manage it.
I’ve coordinated various projects: 20- to 100-person conferences and multi-year cross-team changes.
Today I bring that experience to wellness, fitness and hospitality places. I work with consistency and high standards, but human connections always come first!
Born in Poland, with chapters in Malta and Georgia, and now I’ve found my place in Spain. ‘Retired’ bachata dancer and instructor. A minimalist. Always active, currently falling in love with calisthenics.
Monika Mazur
What people say about working with me
I really enjoyed working with Monika, she was not only highly capable, but professional, approachable at all times. She never backed off from a challenge, and took on some of the largest projects in our team, and lead from inception to delivery. [...] Not only was she great as an individual contributor, but she also quickly highlighted her leadership skills, being able to manage and influence stakeholder across all levels of the business.
Working with Monika is a real pleasure. She has a great ability to listen and accurately identify what’s really needed. She looks at the whole situation, analyzes it, and proposes solutions that just work. She is the kind of person I could always trust - when she takes responsibility for something, I know it will get done.
Even now, years later, we are still benefiting from the foundations she built — which says a lot about the quality of her work.
FAQ
Who do you work with?
I work in places where people come to move, rest and connect. For example:
- Wellness and retreat centres
- Gyms and fitness studios
- Sport and wellness events
- Coworking and coliving spaces
- Rural and community houses
Sport, spa and boutique hotels
…and other places built around wellbeing and community
How can I benefit from working with you?
In three main ways:
Your place runs consistently and in an organised way. Clear standards mean everyone knows who does what, when and how, and your team can handle more on their own.
You don’t have to carry it all alone. I take responsibility for your operations, guests and community, as a single point of contact, both day to day and during events. You get more time, and someone to share the responsibility with.
Your clients want to stay longer. Consistent quality and care build trust. Guests return, stay longer and become your ambassadors.
How can better guest experience and community increase my revenue?
In a few ways:
- More returning guests. Keeping a client costs less than finding a new one, and loyal guests come back more often and stay longer.
- More recommendations. Happy guests bring their friends, and a personal recommendation is the most trusted way people choose a wellness place.
- Fewer lost clients. Clear standards mean small things don’t get missed, so you don’t lose good clients over details.
- Time for new income. With day-to-day operations taken care of, you have time for partnerships, new offers, events and retreats.
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